Pro Product Specialist
Ready to be a Titan?
You will become an important member of the Pro Product Excellence team, influencing the company’s continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.
What you’ll do:
Own the onboarding process for customers who have purchased Marketing Pro, including a post-live “hypercare” period.
Make sure our customers have an awesome ongoing experience by helping them optimize, giving them special support, and taking full ownership of their success.
Work hand-in-hand with our core ServiceTitan Customer Success Managers to make sure Marketing Pro users are successful, stick around, and get a great return on their investment.
Dig into the data on how our clients are using Marketing Pro to find insights, custom solutions, and spot any potential issues.
Become a total Marketing Pro expert so you can answer any customer question and find a solution to common problems or concerns.
Encourage customer feedback for referrals, social connections, and future adoption.
Get involved in an active feedback loop with the Product team, making sure customer experience and quality of life needs for Marketing Pro are clearly communicated.
What you’ll bring:
2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
BA/BS degree preferred.
Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
Intermediate level understanding of value drivers in recurring revenue business models.
Experience in the home industry a plus
Experience with marketing tools, including Google Ads and Meta a plus
When you will work: Mon-Fri 4Pm - 1Am (Armenia)