Senior Labour Relations Manager - Germany and Austria

Service-now.com GmbHMunichstepstonepublished 09/09/2026

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Job Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow is seeking a SeniorLabourRelations Manager to lead our Works Council and employee representation engagement across Germany and Austria. This is a newly created role that sits within our EMEA Peopleorganisation, requiringexpertisein complexlabourregulation, stakeholder management, and a commitment to protecting both employee voice and business continuity.

Key Responsibilities

You will report directly to the VP of HR EMEA and will be the primary point of contact for Works Council and statutory employee representation relationships in Germany and Austria. Based in Munich.

Relationship Management & Strategic Partnership

Build andmaintaintrusted relationships with Works Council representatives, employee delegates, TradeUnionsand other external bodies

Serve as the primary liaison between ServiceNow leadership and the Works Council(s), ensuring clear and consistent communication

In partnership with the Senior Employee &LabourRelations Manager, develop and execute proactive engagement strategies that balance business needs with employee representation

Support stakeholder alignment across HR, Legal, Communications, and business leadership both within EMEA and Globally onlabourrelations matters

StatutoryCompliance &Consultation

Ensure compliance withlabourlaw and Works Council requirements across Germany and Austria

Negotiate Works Council agreements and employment-related initiatives that align with enterprise strategicobjectivesand employee interests

Lead and manage formal consultation processes and collective engagement initiatives, including the negotiation of collective agreements and works council agreements in applicablejurisdictions

Partner with Legal to assess employment law impacts and mitigate legal risk inlabourrelations matters

Organisational Change &Restructuring

Lead Works Council engagement and formal consultation on significantorganisationalchanges, restructurings, and workforce decisions

Develop communication strategies and consultation plans that are legally compliant and respectful of employee voice

Providelabourrelations counsel to HRBPs and business leaders navigating complex people decisions acrossGermany and Austria.

Policy &ProcessDevelopment

In partnership with the Senior Employee &LabourRelations Manager, develop andmaintainlabourrelations policies, processes, and frameworks aligned with applicable legal requirements

Conduct regular legal and regulatory landscape analysis toanticipatechanges affecting our operations

Provide guidance on employee relations best practice and escalation protocols

Continuously improve processes and drive consistency in our approach to social dialogue and employee representation

Provide training and support to managers and other stakeholders on labor relations policies, procedures, and practices to ensure consistency and compliance across the organization

Support the implementation of new or updated people programs, policies, and practices

Your profile

Qualifications

RequiredQualifications& Experience

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

7+ years of progressivelabourrelations, employee relations, or HR experience

Deepexpertisein Works Council laws and practice in Germany and Austria

Demonstrated experience leading large-scaleorganisationalchange and restructuring consultation processes

Strong understanding of collective bargaining, statutory consultation, and German (and Austrian) employment law

Excellent stakeholder management and negotiation skills, with ability to build trust across contentious issues

Fluency in English and German is essential;additionalEuropean languages are an advantage

Track recordofadvisingsenior leadership and HRBPs through complexlabourrelations challenges

DesirableQualifications

Law degree or postgraduate qualification inlabourlaw or human resources

Experience in multinational or matrixorganisationswith complex governance

Experience in technology or high-growth companies with USA headquarters

Certification inlabourrelations or HR (CIPD, SHRM equivalent)

CoreCompetencies

Strategic Thinking and Business Acumen: Ability to connectlabourrelations strategy to broader business objectives

Judgment & Decision Making: Ability to navigate ambiguity and make sound decisions under pressure

Relationship Management: Genuine interest in understanding different perspectives and building credible partnerships

Communication: Clear, direct communication with ability to translate complex issues for different audiences

Resilience & Care: Commitment to balancing business outcomes with genuine care for people affected byorganisationaldecisions

Team Player: Ability to build strong relationships across HR and the business to be able to influence and advise and drive to the right outcomes

Reporting Line & Collaboration

We offer

This role reports directly to the VP of HR EMEA and will work closely with:

EMEA HR and Global HR Business Partners

SeniorEmployee& Labour Relations Manager

SeniorLabourRelations Manager, France & Netherlands (peer role)

EmploymentLegal

Communications onstakeholdermessaging

Businessleadership

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.