Customer Care Specialist

Main activities:

• Process customer orders, including the receipt and confirmation of purchase orders (POs).
• Accurately record PO information in the SAP system, following established procedures.
• Coordinate with the Logistics Department for shipments from local inventory and with the head office for direct shipments from China.
• Manage customs clearance for direct shipments from China.
• Provide timely updates to customers on shipment status until delivery.
• Respond immediately to all customer inquiries and complaints, ensuring their full resolution.
• Follow up on customer complaints until a satisfactory solution is achieved.
• Support additional projects and initiatives as required.
• Perform other assigned duties.

Requirements

• Minimum education: Higher education - Bachelor's degree 3 years of experience
• Languages: English
• Age: between 23 and 40 years old
• Knowledge: Telephone assistance, Sap, Customer service, Customer care

Keywords:

atencion, care, especialista