Develop course/reference content, working with Serv-U and external SME’s (Subject Matter Experts)
Proactive – Develop content/delivery to support implementation of new programs / tools / processes
Reactive – Content/delivery to solve a new or current business need
Develop training programs that are aligned with Serv-U University strategic goals.
Create training programs using various learning methodologies, relevant media, and materials to enable effective learning and retention.
Proactively work with the Serv-U team to evaluate, refine, or define training initiatives for continued program growth and development based on current needs and business drivers.
Utilize Serv-U social media tools such as Yammer to share learning opportunities and promote learning capabilities to solve current work challenges
Document, organize and make available to Serv-U managers and teams, primary and supporting materials for reference, training problem resolution
- Maintain up-to-date materials within Serv-U University Library.
Maintain and update the Visual Work Instructions, Certification Knowledge, Merchandising, Projects, and Continuous Improvement Assessments, Store Assessments, etc.
Create reference materials from training materials as needed to provide focused learning experiences
Create online / in person training programs that inspire learning and application ofServ-U processes and tools. Collaborate with Flagship Store for experiential learning as appropriate*
- Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
Assists employees with problems concerning "how to" perform specific tasks related to their positions. Develop customized training plans to address specific needs.
Perform as a 1st line resource for Serv-U team managers and team members to provide source materials to enhance specific learning needs
- Utilizes project management principles to help coordinate training logistics, ServU’s University updates and enhancements, and effective resource scheduling.
Assist the effective administration and ongoing development of the Store Manager Training program.
General
Will participate in corporate learning events, participating in the design & planning. Contribute training materials and lead sessions as appropriate.
Manage classroom rosters, attendance, exams, completion and competencies within the Learning Management System
Handles keeping track of and reporting expenses; coordinates events and travel as needed.
Align training schedules with the hiring and training demands of each Region/District/Store.
Requirements
Bachelor’s degree or equivalent combination of education and experience that provides required knowledge, skills, and abilities.
At least 5 years of related work experience.
Demonstrates strong communication skills, both written and verbal.
Project management experience, organizational skills, and strong time management.
An ability to cast a vision for the Training and Development Team Exemplifies the desired culture and philosophies of the organization.
Computer proficiency to include Microsoft Office suite. Familiarity with e-learning, social media, Learning Management Systems platforms and practices
Ability to work a minimum of 45 hours per week, based upon the business needs.
