Client Engagement Executive

Company Overview

Serenity is a regional health solutions provider focused on accessible, affordable insurance with transparent policies and reliable claims. It upholds high ethical and regulatory standards to enhance health and well-being across Asia.

Job Summary

Manage client and broker relationships to ensure smooth Group Health renewals and high satisfaction. Serve as the key liaison between clients, brokers, and internal teams to support sales, marketing, and operational activities.

Responsibilities

• Manage Group Health relationships and renewals to ensure timely contract completion and client retention
• Serve as the primary point of contact for broker and client queries, providing clear and timely responses
• Act as the main intermediary between Client Engagement and Operations (TPA) to coordinate service delivery
• Build and maintain collaborative relationships with internal stakeholders and external distributors including Brokers, Corporate Agents, and Agents
• Drive broker and distributor satisfaction by conducting regular engagement, performance reviews, pipeline management, and targeted growth initiatives
• Support sales activities by managing SalesForce data, preparing SME quotations, and compiling member census reports
• Collaborate with marketing teams to assist in product launches, sales campaigns, training materials, and market communications