Methods Technician (M/F) - Customer Service

A French industrial group with international reach, Serac designs and manufactures packaging and packing machines for the agri-food, cosmetic, and pharmaceutical industries. Thanks to its technological expertise, its commitment to innovation, and a global presence, Serac supports its customers in developing reliable, high-performance, and sustainable solutions. Joining Serac means joining a human-sized company where team spirit, proximity, and technical skill are at the heart of daily life.

Your mission: Within the Customer Service department, you will work on the sale of spare parts. You will be in contact with all the customer service teams to define the correct parts to offer the customer based on the request and the sales context.

Your main missions consist of responding directly to requests from French and international customers, defining maintenance parts, performing research on drawings and nomenclatures, setting sales prices, and checking parts before shipment. 🛠️

You analyze audit and maintenance reports, search for references, exchange with technicians to identify suitable parts, and draft the documents necessary for maintenance. 📋

You prepare maintenance operations, ensure the preparation of parts, collaborate with other departments to guarantee the smooth running of interventions, and monitor the pre-assembly of sub-assemblies. ⚙️

By joining a dynamic and cohesive team, customer-oriented, you will benefit from constant support to succeed in your missions. 🤝

📍 Position based near Le Mans (49 min), Alençon (53 min), and Chartres (54 min)

Your profile: You have technical skills in maintenance and design, with a good ability to read drawings. You enjoy customer relations and are comfortable in English. 🌍