Customer Service Maintenance Technician - Field-based M/F

On-site and in the workshop:

-Perform machine modifications on-site (upgrades, tooling). -Ensure machine commissioning on-site -Perform machine troubleshooting at customer sites -Conduct audits at customer sites and establish parts lists with references. -Advise and inform customers on new Serac technologies. -Ensure compliance with instructions transmitted by the principal. -Keep the stationary technician(s) informed of the mission's progress and systematically call them before leaving the site. -Write intervention reports by noting significant events each day (customer assistance, waiting time, etc.). -Submit these documents as well as corrected diagrams, backups, etc., to the principal. -Provide a summary of these reports and note what remains to be done. -Supervise a team of technicians, workshop staff, or external companies on-site.

Within the customer service department (depending on customer service needs):

-Provide telephone troubleshooting for customers. -Technical support to colleagues on-site and to subsidiaries. -Follow-up on small studies necessary for the preparation of customer service offers (feasibility + costing), preparation of quotes validated by sales departments. -Assist stationary technicians and perform pre-assembly of projects. -Search for spare part references. -Prepare technician interventions on-site. -Update machine files (electrical diagrams, pneumatic diagrams, computer programs).

You have skills in automation / mechanics / hydraulics / electrical. You speak English fluently. You enjoy traveling (80/90% of the time). You are autonomous and have good interpersonal skills.