Chief Services Officer M/F

A true architect and visionary of the Global Services & Support line, you define and drive the transformation of the Group's Service business. Your mission: evolve services from a product logic toward high value-added solutions supporting the operational performance of customers.

You structure the 5-year strategy, accelerate digitalization, secure sustainable margins, and unite all stakeholders. Reporting directly to the Group Managing Director and the Executive Committee, you exercise functional authority over the Customer Service Directors of the regions and subsidiaries.

1. Strategic vision & evolution of Services

You define and deploy the Service growth strategy by anticipating Industry 4.0/5.0 transformations and developing high value-added offerings.

1. Digital, Data & Industry Enablement

You structure data exploitation, contribute to AI projects, and optimize the efficiency of digital customer journeys and interactions.

1. Interfaces & transverse leadership

You align all key Group functions and drive the Service roadmap in close connection with the Comex and subsidiaries.

1. Governance & performance

You implement standards, KPI, and management frameworks in order to secure the performance and financial ambitions of the Service.

1. Customer centricity & education

You anchor customer culture within operations by developing high-value support and training programs.

1. Key success factors

You combine long-term vision, transverse leadership, data-driven management, and the ability to transform customer needs into scalable Service solutions.

A position with high international visibility, with regular travel to customers, subsidiaries, and teams worldwide.

You have proven experience at the CXO / SVP level within international industrial environments, with strong exposure to Board interactions and executive decision-making. You have managed international teams both directly and transversely and demonstrated your ability to lead ambitious strategic transformations.

You have at least 10 years of experience in comparable senior leadership roles. Your English is fluent.

A communicative and inspiring leader, you combine strategic vision with a sense of decision-making. Your customer orientation and your ability to create relationships of trust allow you to influence at a high level.

Collaborative and credible when facing executive peers, you demonstrate strong adaptability in multicultural environments.