Customer Service Automation Technician M/F

Move the lines. Literally.

📍 Position based in France – Travel within France & international (98% of the time)

🌍 Do you love technical challenges and action? Welcome to a position where no two days are alike: a perfect blend of field work, workshop, and customer support.

You will be at the heart of our machines' performance, directly at our customers' sites, where everything happens.

🚀 Your mission, on-site and in the workshop

Modify, upgrade, and tool machines directly at the customer's site

Commission equipment, troubleshoot, audit, and establish necessary parts lists

Advise customers on new Serac technologies

Ensure the reporting of technical information and write clear and precise reports

Occasionally supervise a team of technicians or service providers on-site

📞 Within the customer service department

Perform remote troubleshooting and support subsidiaries or colleagues on technical matters

Contribute to preliminary studies (feasibility, costing, quotes)

Participate in pre-assembly in the workshop, prepare interventions, and identify spare parts

Update technical documentation and contribute to support quality

💡 This position is for you if… ✅ You like seeing the concrete results of your work. ✅ You like solving technical problems in the field. ✅ You like interacting with customers and working in a team.

It is a key role, balancing technical expertise, customer relations, and autonomy — ideal for curious, resourceful, and passionate profiles.

🧠 Your profile: 🎓 Training in automation, mechanics, hydraulics, or electricity. Fluent English, both written and spoken (international requirement). ✈️ Desire to travel: you will spend 98% of your time traveling. Autonomy, rigor, sense of service, and interpersonal skills are your key assets.

🌱 Why join the Serac adventure? ✅ An international company with a human scale ✅ Cutting-edge technologies in food packaging ✅ Tight-knit, passionate teams ready to share their know-how ✅ The pride of seeing your interventions make a difference for the customer

🤝 A simple, human, and fast recruitment process 1️⃣ A 15-20 min exchange with a recruiter — to talk about you, the position, and your aspirations. 2️⃣ An interview with a technical manager — to delve into your skills and field experience. 3️⃣ A site visit — to discover our workshops, our machines, and the team you will join With us, no long-winded processes: just concrete action, dialogue, and transparency.

👉 Want to move, learn, and act where technology comes to life? Send us your profile — or simply a message to discuss it.