Service Staff

Job Description

We are looking for a friendly and responsible Service Staff to support the daily operations of our F&B outlet. The role involves serving customers, taking orders, cashiering, preparing and packing orders, maintaining cleanliness and ensuring customers receive prompt and friendly service.

Job Responsibilities

• Greet customers and provide friendly and courteous service.
• Take customer orders accurately and answer basic enquiries about menu items.
• Handle cashiering, POS transactions and different payment methods.
• Serve food and beverages to customers promptly.
• Prepare, assemble and pack dine-in, takeaway and delivery orders.
• Ensure orders are complete and accurate before serving or handing over to customers.
• Replenish condiments, utensils, packaging materials and other service items.
• Maintain cleanliness of the counter, dining area and service areas.
• Clear tables and dispose of waste when required.
• Assist with basic food and beverage preparation when necessary.
• Follow company SOPs, food hygiene and workplace safety requirements.
• Assist with opening and closing duties.
• Work closely with kitchen and stall staff to ensure smooth operations during peak periods.
• Handle customer feedback professionally and refer matters to the Supervisor when necessary.
• Perform other duties related to outlet operations as assigned by the Supervisor or Management.

Job Requirements

• Prior experience in F&B, food court, hawker stall, restaurant or customer service is an advantage.
• Training will be provided.
• Friendly, approachable and customer-service oriented.
• Able to communicate clearly with customers and team members.
• Responsible, punctual and willing to learn.
• Able to work in a fast-paced environment.
• Able to stand for extended periods.
• Able to work shifts, weekends and Public Holidays according to operational requirements.
• Food Safety Course Level 1 certification would be an advantage.