Receptionist

Company Description Senalli Hotel in Koforidua, Ghana offers 360 degrees of comfort and exceptional service, creating a fully immersive and outstanding stay experience for guests. The hotel focuses on providing a welcoming atmosphere, modern amenities, and attentive hospitality. Team members are encouraged to deliver high-quality service and contribute to a smooth, enjoyable guest journey. Working at Senalli Hotel means being part of a service-oriented team committed to guest satisfaction and comfort.

Role Description The Receptionist role at Senalli Hotel is a full-time, on-site position based in Koforidua. The Receptionist will manage front desk operations, including greeting guests, handling check-in and check-out procedures, and responding to inquiries in person, by phone, and via email. Daily tasks include maintaining guest records, processing payments, coordinating with housekeeping and other departments, and ensuring the lobby and reception area remain tidy and welcoming. The Receptionist will also assist with basic clerical work such as filing, data entry, and scheduling, while providing courteous and efficient customer service to all guests.

Qualifications

Strong customer service skills, with the ability to handle guest inquiries and concerns professionally and courteously. Effective communication and phone etiquette skills, including clear verbal communication and professional call handling. Experience with receptionist duties, such as managing front desk operations, check-in/check-out, and guest registration. Proficient clerical skills, including basic computer use, data entry, filing, and handling reservations or bookings. Ability to stay organized, multitask, and maintain attention to detail in a busy hotel environment. Previous experience in hospitality or front desk roles is an advantage. High school diploma or equivalent; additional training in hospitality or office administration is beneficial. Reliability, punctuality, and the ability to work flexible shifts, including evenings, weekends, and holidays as needed.

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