Technical Support Engineer

At Semac Automation, we design and implement integrated automation, control, and monitoring systems for industry and shipping. With decades of experience and strong expertise, we offer solutions that improve the efficiency, safety, and sustainability of our customers' facilities. We are looking for a Technical Support Engineer who loves technology, enjoys solving problems, and wants to evolve within an environment that encourages learning, collaboration, and personal growth.

Position Purpose To provide high-quality technical support to the company's customers, ensuring the smooth operation of Semac systems. The position combines technical expertise with direct customer contact, involving diagnosis and problem-solving, installation support, and equipment maintenance, both remotely and on-site.

Key Responsibilities

• Receiving, recording, and managing technical requests.
• Diagnosis and resolution of software and hardware technical problems.
• Support in installations and commissioning.
• Performing maintenance and service tasks on equipment.
• Reporting problems and technical improvements to the R&D team.
• Participation in internal projects and joint technical initiatives of the company.
• Supporting the training of customers and colleagues on new products and technologies.

Required Qualifications:

• Degree in Electrical, Electronic, or Automation Engineering (University/TEI).
• 2–4 years of experience in technical support or maintenance of automation / electronic systems.
• Good knowledge of English.
• Ability to read electrical diagrams and understanding of PLC/ SCADA / control systems.
• Very good knowledge of IT and diagnostic software.
• Category B driver's license and availability for travel in Greece and abroad.
• Analytical and methodical thinking for problem diagnosis.
• Patience, persistence, and composure under pressure.
• Ability to cooperate and participate in team projects.
• Communication skills and a customer-centric approach.
• Flexibility, willingness to learn, and evolve.
• Solution-oriented and focused on the quality of results.

Benefits:

• Stable and friendly working environment with a culture of collaboration and respect.
• Competitive compensation package with evolution prospects.
• Continuous technical training and participation in skill development programs.
• Real opportunities for growth within a growing organization with a modern culture.
• Participation in high-tech projects in the industrial and shipping sectors.
• A sense of pride in the results your work delivers every day.

After collecting and evaluating the CVs, we will contact the candidates who meet the requirements of the position. All applications are considered strictly confidential.

Equal Opportunities The Company ensures equal opportunities, equal treatment, and access for all candidates, regardless of gender, age, disability, religion or beliefs, political or other prejudices, ethnic or social origin, family status, or sexual orientation.

Note Regarding Your Personal Data By sending your CV, you accept that it will remain in the Company's CV database for 12 months, for the purpose of evaluating your application for the above position as well as for other future ones. https://www.semac.gr/careers/technical-support-engineer-thessaloniki