Customer Service Agent - Temporary Mérida Airport

At SelectaHR, we are supporting one of our clients, a car rental company, in the search for a Customer Service Agent.

Functions:

• Attend to customers from different segments at the terminal counters, providing information and directing customers with reservations to the shuttle for their transport to the agency lot.
• Maximize customer satisfaction by directing their after-sales demand to the responsible departments.
• Contribute to the growth and profitability of the branch through the acquisition of new customers arriving at the terminals.
• Offer vehicle rental services to customers, passengers, and visitors, ensuring the generation of sales directly at the service point, with extensive information on insurance, add-ons, costs, etc.
• Prospect and close vehicle rental sales through digital channels and social networks, following the commercial strategy and acquisition guidelines defined by the Marketing and Sales areas.
• Contribute to the agency achieving high levels of customer satisfaction by providing friendly and differentiated service.

Workday:

• 8 hours of work, with 30 minutes for meals within the workday.
• Monday to Sunday, with 1 day off during the week.

Shifts:

Mérida: operation from 6:00 a.m. to 11:00 p.m. (8-hour shifts).

Salary:

$18,840.71 monthly gross base salary $1,712.79 monthly gross attendance bonus

Benefits:

• Grocery vouchers: $2,000
• Proportional Christmas bonus (Aguinaldo) for 30 days
• 15 days of vacation
• 25% vacation premium

Requirements:

• High school completed, with certificate. Degree desirable.
• Valid driver's license / driving manual cars (desirable).
• Minimum 2 years of experience in face to face sales, customer service, reception, sale of add-ons/products, with a strong focus on customer service.
• Experience in information gathering and optimal use of computers and Office.
• Excellent presentation.
• Availability to rotate shifts and work weekends.
• Language: conversational English (mandatory).

If you meet the profile and are interested, apply.

Requirements

• Minimum education: Upper secondary education
• Technological High School 2 years of experience
• Languages: English
• Driver's licenses: A

Keywords:

demostrador, feriante, viajante, agent, representative, agente, representante, service, costumer, cliente, airport