After-Sales Technical Support Technician (M/F)

Job Description:

You act as the true technical ambassador of the company in the field. You are the direct link between the equipment provided and the customers' productivity, while collaborating closely with the sales teams.

Your missions are structured around the following axes: Prepare machines in the workshop, organize their shipment, and then ensure their installation and commissioning at customer sites while ensuring strict compliance with safety rules; Accompany, train, and inform users regarding the optimal operation of the equipment, first-level maintenance, and best practices; Organize and carry out preventive and curative maintenance interventions, analyze technical problems encountered, and deploy reliable solutions to guarantee the availability of the installations; Ensure rigorous technical monitoring of the rental machine fleet and manage the supply of associated spare parts; Practice active listening with customers during your travels to understand their usage; Actively participate in the improvement of maintenance procedures and contribute to the design of new machines adapted to market evolutions.

Profile Description:

We are looking for a personality combining real technical expertise with a keen sense of service, capable of thriving in a mobile role (approximately 80% of the time in France, with occasional travel to Belgium and the Maghreb). You have a technical background (industrial maintenance, electrotechnics, electromechanics, or equivalent) and can demonstrate a successful first experience in the field of after-sales service, maintenance, or technical support.

You possess a strong capacity for analysis and diagnosis to effectively resolve various technical issues.

You have a perfect command of IT and digital tools (CRM, communication software) and are able to practice English in a professional context.

Autonomous, rigorous, and reactive, you know how to organize your interventions from A to Z, working alone or in a team.