IT Helpdesk Support Technician (M/F)

Job Description:

At the heart of the Fashion Week excitement, you will provide local IT support for internal teams, VIPs, the press, the showroom, and production teams.

You will prepare, test, and install the IT environment before D-Day (workstations, Zebra badge printers, access control iPads, etc.). You will intervene quickly at the Paris office as well as at the runway location (backstage, VIP area, post-production). You will troubleshoot hardware and software in Mac and PC environments.

You will manage network connectivity (Wi-Fi, VPN access, temporary infrastructure). You will assist users with the Office suite, Microsoft Teams, Cloud solutions, and creative software (Adobe Creative Cloud). You will configure and monitor printers (cloud printing, label/badge printers). You will provide support for specific check-in and registration tools (LaunchMetrics, etc.). You will ensure a smooth, reassuring, and professional welcome for users facing technical emergencies in the middle of an event.

This position, based in PARIS, is available for a 15-day mission.

The gross monthly remuneration is €2,930 to €3,334 to be negotiated according to your experience.

Profile Description:

You have 4 to 5 years of experience in a demanding IT support environment (MSP or events). You are proficient in Apple macOS and Microsoft Windows environments, possess solid knowledge of networks (Wi-Fi, VPN), as well as practical experience with collaborative tools (Teams, Outlook, Box, Office 365) and ideally Adobe Creative Cloud. You demonstrate an excellent sense of customer service, combining calmness, empathy, and professionalism under pressure. You are flexible and able to adapt to varying schedules. Finally, you present a polished image and possess operational English (minimum B2 level) to communicate with international teams.