Quality System Technician in the pharmaceutical industry (M/F)

Job Description:

Reporting to the Customer Complaints department, you are responsible for investigating all complaints regarding batches produced at the Trait site. Your main responsibilities consist of evaluating complaints upon receipt. You identify the defect, investigate, assess the criticality of the defect and the priority of the complaint, and define the investigation strategy. You follow up on customer complaint investigations through batch record reviews, technical interventions, and deviations related to the batch concerned. You ensure visits to the production lines as well as discussions with the production department. You analyze the recurrence of the most frequently complained-about defects in order to identify root causes and corrective actions to be implemented. You communicate with the subsidiaries and Hubs that create the customer complaints.

Profile Description:

You have a BAC+2/3 education in the fields of quality or hold a technician diploma from the IMT. You come from a quality or laboratory position and are familiar with pharmaceutical regulations. For this position, a good level of English (reading and writing) is required because complaints are written entirely in English. You have one year of experience (including work-study) in Quality Assurance or Quality Control.