Electrotechnical Technical Support (M/F)

Job Description:

You will work in close collaboration with your colleagues from the Sales teams, International Projects Department, and the BE to provide exceptional service and strengthen their relationships with their customers throughout the region.

Your missions are as follows: Customer technical support: Assist customers, subsidiaries, and international partners remotely or on-site in resolving complex breakdowns and technical anomalies on equipment (oxygen/nitrogen generators, compressors, air and vacuum plants) Commissioning and on-site interventions: Perform or manage the startup, parameter setting, qualification, and preventive/curative maintenance of installations in France and internationally Expertise and diagnosis: Analyze equipment operating data, diagnose failures (electrotechnical, pneumatic, automation, or air treatment) and propose sustainable corrective actions Support and training: Train internal technicians, distribution networks, and customer technical teams on the use, maintenance, and safety of installations Continuous improvement: Ensure the follow-up of field feedback (RETEX) to the R&D, Methods, and Quality teams in order to optimize product reliability Documentation management and reporting: Write intervention reports, enrich the SAV knowledge base, and update the technical documentation dedicated to interventions.

Profile Description:

With a Bac+5 degree (Engineer or Master's) in electrical engineering, electromechanics, automation, industrial maintenance, or process engineering, you have 2 to 4 years of experience in an industrial environment (process equipment, air/gas treatment, special machines, or medical devices) You have knowledge in electrotechnics, industrial automation, pneumatics, fluid mechanics, and ideally in air/gas compression technologies. Fluency in English is indispensable to interact with international interlocutors.

You are rigorous, capable of managing pressure, endowed with an excellent sense of customer service, real analytical skills, and good interpersonal skills.