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Customer Quality Coordinator (M/F)

SELECT T.T.OrneEURESpublished 09/04/2026
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Machine translation — original language: French.Show original

Job Description:

Reporting directly to the Quality Director (dynamic, collaborative, and project-oriented management) and in direct link with the Control department composed of 7 people, you will take charge of a wide diversity of subjects:

Non-Conformity (NC) Processing & Customer Relations

  • Handle internal and external NCs using problem-solving tools (8D, 5 Why, 5M)
  • Identify, implement, and monitor the effectiveness of corrective and preventive actions
  • Collect root causes, build action plans, and present them to customers with diplomacy, clarity, and pedagogy.

***Projects & Industrialization

  • Build and monitor PPAP files for demanding customers in Aeronautics and Defense
  • Be involved from the prototyping phase to guarantee compliance with requirements from the design stage
  • Ensure product release according to the IPC-A-600 standard (training can be provided if not mastered)

Quality Management System (QMS) & Audits

  • Perform internal audits and participate in the preparation of customer/certification audits (ISO 9001 and EN 9100)
  • Integrate and manage documentary updates (work instructions, control charts)

Metrology Support

  • Act as a back-up in metrology management to support your colleague

Profile Description:

A graduate in quality or having long field experience, you benefit from a first experience in a demanding industrial environment.

Possessing an analytical mind and a strong customer orientation, you know how to demonstrate rigor and exemplary behavior on a daily basis.

Tools & Standards: Mastery of problem-solving methods (8D, 5 Why, 5M) and knowledge of ISO 9001 is mandatory; EN 9100 would be a plus.

Mandatory experience in direct exchanges with customers. You are comfortable negotiating, explaining, and representing the company.

Operational English in writing (daily exchanges) is required. Additionally, you must be able to maintain a fluid oral exchange if a customer calls.

Calm, rigorous, communicative, endowed with a great capacity for listening and enjoying multi-activity work.

If you wish to invest yourself in a moving, dynamic company where quality holds an important place in the strategy, apply!