Customer Service Advisor (M/F)

Job Description:

You will perform the registration of product and service orders submitted by customers.

Updating price offers in SAP, as well as the preparation, transmission, and follow-up of commercial offers in consultation with the relevant RTCs.

The recording of customer requirements.

Monitoring the smooth running of delivery operations (in consultation with the OPE teams) and proposing alternative solutions in case of shortages.

The recording and follow-up of customer complaints.

Customer account management with rigorous monitoring of overdrafts (aged balance) and debt collection.

The control and correction of billing disputes (issuing debit and credit notes) and the management of blocked orders and invoices.

Processing incoming emails within the specified timeframes and managing telephone reception during the service's opening hours.

Remuneration: 34 keuros at the Nanterre (92) site

Profile Description:

Education: Bac+2 in business.

Languages: English level required

Soft Skills: Strong sense of customer satisfaction (internal and external), team spirit, sense of priorities, initiative, autonomy, and a proven ability to adapt behavior to different interlocutors and situations.

Communication: Excellent oral and written communication skills, with very high ease on the telephone (inbound and outbound calls). Technical Skills: Good mastery of IT tools and SAP software.