Inside Sales Representative (M/F)

Job Description:

Reporting to the sales department, you will be the main interface between the company and international clients, ensuring rigorous order follow-up and guaranteeing optimal customer satisfaction.

Your main missions will be Customer Relations and Order Management

Ensure active and proactive listening to customers (forecasts, anticipation of needs, management of unforeseen events) Follow customer files in coordination with various internal departments (technical, logistics, production) Manage orders from receipt to invoicing.

Ensure customer satisfaction by respecting deadlines and proposing continuous improvements. Management of commercial offers and Sales Administration (ADV)

Analyze customer requests and prepare price offers taking into account technical constraints and costs.

Follow up and follow up on price offers to achieve commercial objectives.

Register orders in the ERP (Sage X3) and ensure follow-up until delivery. Logistics and administrative follow-up

Organize and supervise shipments in connection with carriers.

Manage export formalities (collection requests, customs fees, potential disputes) Ensure process compliance with AFNOR standards and update ADV procedures.

You will evolve within a dynamic and stimulating environment, with daily international interactions.

Profile Description:

Education: Minimum Bac +2 in international trade (BTS MUC, BTS or DUT Techniques de Commercialisation) or equivalent experience.

Experience: 2 to 3 years of experience in export ADV, ideally in an industrial environment.

Languages: Fluent English is essential (90% of export sales). A second language would be a plus (German, Italian or Spanish). Technical skills: Mastery of ERPs (Sage X3 would be an asset), knowledge of transport/logistics and customs formalities.

Required qualities: Customer service orientation, commercial spirit, reactivity, rigor, adaptability and autonomy.