Bilingual Customer Relations Officer (M/F)

Job Description:

Integrated into the customer relations team, you will undertake the following missions: You ensure the relationship with customers for the daily follow-up of orders; You proactively inform the customer of potential delays and ensure follow-up; You contribute to customer satisfaction by respecting contractual deadline commitments, while maximizing the customer experience; You record major customer complaints and questions in the system in place; You follow the escalation process for situations likely to degrade customer satisfaction; You identify irritants and work on problem resolution; You obtain customer feedback on their satisfaction level; You develop commercial offers and negotiate them if necessary; You detect sales opportunities and sell complementary services.

Profile Description:

With a Bac+2/3 degree in management/business/international business, you have a successful first experience in customer relations. You must imperatively master the English language (written and spoken). You have true oral fluency, you know how to manage priorities and maintain perspective in demanding situations.