Customer service employee (ENG - D/FR)| FT - 3d remote work

Ready to play a key role between the customer and the organization? In this position, you will ensure smooth follow-up of orders and top-notch service for customers worldwide:

• You are the first point of contact for your customer portfolio and answer questions regarding deliveries, invoicing, and transport;
• You meticulously follow up on orders and take product availability and logistical planning into account;
• You ensure correct entry and processing of orders in the system;
• You take on administrative tasks such as preparing order confirmations, transport requests, and credit notes;
• You register complaints and actively participate in finding solutions;
• You react quickly to unexpected situations and ensure that everything continues to run smoothly.

Who are you?

• You have relevant experience - CS B2B is a must!
• You communicate fluently in English and either French or German.
• You are proficient with common software, experience with SAP is a requirement;
• You have a commercial mindset and always think from the customer's perspective;
• You analyze information quickly and find solutions fast;
• You work in an organized manner and can function well independently;
• You have strong social skills and function well within a team.