Operations Manager

Your tasks

Business Operations

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
• Responsible for the business performance, financial and budget planning of the business unit

• Involved in the set up and expansion plans for new food courts
• Analyse business performance to optimise sales and profitability

• Work closely with functional support departments as to align with strategic business objectives.
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction

• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
• Develop managers and high-potential employees through organizational talent capability reviews

• Lead, coach and motivate employees to develop organizational and governance strategies and achieve goals
• Facilitate innovation and lead employees to manage change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Oversees food court standards and maintenance

Requirements

Skills/Qualification

• At least 8 years of experience in F&B environment
• Minimum 3 years exposure in managerial position in food court operations

• Strong business acumen, critical thinking and analytical skills.
• Determination to succeed and ability to deliver results

• Good problem solver and self-confidence in decision making.
• Ability to lead and inspire the team to achieve organizational goals.

• Strong inter-personal skills and to lead by example with hands-on-approach.
• Ability to identify the market trends and creative to new ideas to stay ahead of competition.