Commercial Assistant (M/F)

Your tasks

The Commercial Assistant / Export ADV ensures the administrative and commercial management of a BtoB client portfolio, mainly internationally, from order receipt to delivery and invoicing. Acting as a true interface between clients, sales representatives, and internal departments, he/she ensures the quality and responsiveness of the service provided to clients and contributes to the smooth running of commercial operations in their assigned area.

Commercial management, ADV, and customer relations

• Ensures the management and follow-up of customer orders, from registration to invoicing and delivery.
• Ensures the correct application of commercial conditions: prices, deadlines, payment, and delivery terms.
• Ensures the daily follow-up of customer requests and provides the necessary responses.
• Works in close collaboration with sales representatives and acts as the interface with various internal departments.
• Ensures service quality and customer satisfaction.

Export area monitoring, transport, and logistics

• Ensures the administrative and commercial follow-up of the client portfolio and the Export area entrusted to him/her, in collaboration with the sales representative.
• Organizes and monitors Export shipments in compliance with Incoterms and documentary and customs requirements.
• Consults carriers and freight forwarders and manages quotations when necessary.
• Ensures delivery follow-up and handles any incidents or disputes.
• Informs and alerts the sales representative and/or their manager on any matter requiring special attention.

Requirements

Education

• Minimum Bac +2 in international trade, ADV, commercial management, or equivalent professional experience.

Experience

• Experience in ADV / BtoB Customer Service, ideally in an international environment. Knowledge of international transport is a plus.

Skills and qualities sought

• Proficiency in IT tools,
• Knowledge of ADV and Export,
• Professional English indispensable,
• Good writing and interpersonal skills.
• Rigor, organization, reactivity, autonomy, customer service orientation, and team spirit.