Assistant Restaurant Manager (Pattaya)

Your tasks

Job Details

1. Oversee operational responsibilities regarding quality, hospitality standards, and food and beverage service to ensure hygiene.
2. Oversee the orderliness of opening and closing preparations for the food center each day.
3. Determine the layout of tables and chairs to be appropriate for staff service, ensuring walkways are convenient for operations.
4. Respond to customer satisfaction and follow up to resolve issues arising from customer complaints.
5. Use appropriate discretion, gestures, and speech to resolve situations involving customers, such as intoxication, making loud noises, or quarreling with other customers, etc.
6. Check staff work schedules to ensure sufficient personnel for operations.
7. Observe and record the performance of staff in the responsible areas.
8. Supervise the efficient use of various equipment and utensils.
9. Summarize operational results and report to supervisors, such as performance results, problems and solutions, sales and stock reports for the Beverage department, and reports on the quantity of utensils and equipment used or damaged, etc.
10. Coordinate with various departments.
11. Promote and train, as well as provide guidance to subordinates, to ensure operations are efficient and comply with established regulations.
12. Allocate tasks to staff effectively.
13. Able to oversee the overall service to ensure efficiency and maximum customer satisfaction.
14. Follow instructions assigned by supervisors.

Requirements

1. Have at least 1–3 years of experience in the Food & Beverage business.
2. Have experience in a Manager, Supervisor, or Team Leader position.
3. Have leadership and good communication skills; able to communicate in basic English.
4. Have the ability to make decisions and resolve situations appropriately.
5. Able to work under pressure and in a changing environment.
6. Experience using Point of Sale (POS) systems or restaurant management software will be given special consideration.
7. Have good knowledge and understanding of food hygiene and safety standards.