Integrated Systems Technology Service Analyst

Company Description

We’re Hiring: Integrated Systems Technology Service Analyst!

💰Pay: £33,600 per annum 📅 Hours: 40 hours per week 📍Location: Linlithgow, EH49 7LR

💼Learning and Development: Chance to utilise 100s of our learning and development courses to really boost your career goals!

Grade: Site Based

See a different World. Where potential is seen and progress is nurtured.

Are you a technically minded problem-solver with a passion for security technology and customer service? Join us as an Integrated Systems Technology Service Analyst, where you'll play a vital role in ensuring enterprise security systems remain operational, secure, and effective.

As an Integrated Systems Technology Service Analyst, you'll take ownership of service incidents from initial diagnosis through to resolution, working across cutting-edge access control, CCTV, alarm monitoring, and integrated security platforms.

If you're looking for an opportunity to develop your technical expertise while making a real impact in a fast-paced environment, this Integrated Systems Technology Service Analyst position could be the perfect next step in your career.

Job Description

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Act as the primary point of contact for service requests relating to physical security systems.
• Perform advanced troubleshooting, root cause analysis, and issue resolution.
• Deliver remote support to minimise onsite intervention wherever possible.
• Assess incident severity and prioritise requests in line with service level agreements.
• Coordinate and dispatch field technicians with the correct scope, information, and resources.
• Take full ownership of incidents through to successful resolution and customer sign-off.
• Monitor system health, alerts, and performance dashboards.
• Collaborate with internal engineering teams, vendors, and stakeholders to resolve complex issues.
• Identify recurring issues and recommend process or system improvements.
• Maintain accurate documentation, knowledge base articles, and support records.

Please note -The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Experience within technical support, systems analysis, or service operations environments.
• Knowledge of physical security technologies including access control and CCTV systems.
• Proven experience managing incidents, triaging issues, and delivering resolutions.
• Strong troubleshooting skills across software, hardware, and network-connected systems.
• Experience using ticketing platforms such as ServiceNow, Remedy, Jira Service Management, or similar.
• Ability to manage multiple priorities within a fast-paced operational environment.
• Excellent verbal and written communication skills with a customer-focused approach.
• Strong sense of ownership with the ability to drive issues through to completion.
• Analytical mindset with a proactive approach to problem solving.
• Right to work in the UK and ability to satisfy screening requirements.

Additional Information

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.

Click "I'm Interested" and start seeing a different world with Securitas UK.