IT Support Specialist

About the company

Securitas Technology is the company of Securitas that provides security technologies worldwide. Founded in 1934 and headquartered in Sweden, Securitas is a world leader in security solutions, possessing advanced technologies and expertise, operating in 47 countries with 345,000 employees. Securitas Technology, with 13,000 employees, serves over 500,000 customers in 19 countries in the field of security technologies.

Securitas Technology Türkiye (formerly Sensormatic) offers security and business intelligence technologies in 12 different sectors. It is a sector leader with nearly 300 expert employees. It serves more than 5,000 corporate customers at more than 40,000 points in 81 provinces with its technical team located in 16 different cities. The average working duration with its largest customers is 20 years. The sectors it serves include Retail, Banking-Finance, Commercial-Industrial facilities, Aviation, Public-Justice, Energy, Education, Tourism and Hospitality, Health, Sports, Transportation-Logistics, and Data Centers.

Your tasks

Among the solutions offered by Securitas Technology in the security technologies category are video monitoring, access control, fire detection, voice announcement, burglar alarm, and electronic product tracking solutions. In the business intelligence category, solutions include personnel attendance tracking systems, RFID asset and inventory management, real-time location determination, traffic analysis, electronic shelf labeling, and loss prevention management solutions.

Requirements

Job Description

• Resolving users' hardware, software, operating system, enterprise application, and network access issues
• Recording support requests via the ITSM system, prioritizing them, and finalizing them by following the SLA framework
• Carrying out the installation, maintenance, and support of PCs, laptops, printers, mobile devices, and meeting room equipment
• Managing device, user account, access authorization, assignment, and return processes during onboarding/offboarding in accordance with procedures
• Providing end-user support regarding Microsoft 365, Windows, VPN, and enterprise network applications
• Keeping the IT asset inventory up to date; tracking device assignment, renewal, warranty, and supplier service processes
• Developing permanent solutions for recurring problems; updating the knowledge base and technical support documentation
• Complying with information security policies; routing suspicious incidents to the relevant teams in a timely manner
• Coordinating with local and global IT teams to escalate advanced issues to the relevant support teams
• Contributing to improvement studies regarding IT service quality and user satisfaction

Qualifications

• At least an associate degree graduate; preferably graduated from information technologies, computer, or related departments
• At least 2 years of experience in IT end-user support (Help Desk / IT Support)
• Experienced in the installation, maintenance, and troubleshooting processes of Windows 10/11, computer hardware, printers, and peripherals
• Able to provide user support in Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) applications
• Possessing basic knowledge of Active Directory, user accounts, access permissions, and password management
• Knowledgeable in basic network technologies (TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN) and connectivity issues
• Able to provide installation, tracking, and support for mobile devices (iOS/Android) and office IT equipment
• Familiar with ITSM / support request management and SLA processes; preferably experienced with ServiceNow
• Experienced in IT inventory, assignment, and device lifecycle management
• High awareness of information security, organized in documentation and task tracking
• At least B2 (Upper-Intermediate) English; able to communicate in writing and orally with global IT teams
• Solution-oriented, strong communication skills, inclined toward teamwork, and prioritizing user satisfaction
• Able to work from the office 5 days a week; possessing a Class B driver's license and no travel restrictions
• Preferably knowledgeable about Microsoft Intune, Entra ID, MFA, endpoint security, or ITIL processes