Customer Service Executive

Sales Support & Administrative functions

Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations

Distribution of work orders to various department and scanning / archiving to sales files

Application of communication link & assist in collecting down payment (when required)

Assist to prepare Security Design on floor plan based on customer requirement (when required)

Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting

To expedite PO from customers whenever needed

To handle vendor approval form or customer digital portal setup

To prepare the sales performance report for submission

To compile monthly sales quotation summary report

To circulate notifications / news

To contact customer to build rapport and gather feedback

To prepare service agreement for system commissioning

Credit control functions

Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service-related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits