Temporary Case Executive (Cashew)

📢 Temporary Case Executive x1

• $2,800–$3,200/month
• 1-year contract
• October 2026 – September 2027
• Monday–Thursday: 8:00am–5:30pm Friday: 8:00am–5:00pm Inclusive of 1-hour lunch break.

📋 Job Responsibilities

• Manage service personnel cases and resolve service scheme and benefits-related queries within agreed service standards.
• Handle enquiries through phone, email and online channels, providing accurate information on services, benefits, billing and account matters.
• Administer service schemes, including eligibility checks, processing and disbursement of benefits.
• Support contract administration, including contract extensions and related processes.
• Verify and update HR and benefits records to ensure accurate processing and disbursement.
• Investigate and follow up on data discrepancies and system-related issues with relevant teams.
• Manage appeals and deviation cases in accordance with relevant policies and guidelines.
• Maintain accurate case records and handle complaints professionally.
• Monitor case progress and contribute to service quality and team performance targets.
• Keep updated on changes to relevant policies, directives and service schemes.

🎓 Job Requirements

• Singapore Citizen.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Good spoken and written English.
• Good communication and interpersonal skills.
• Meticulous with strong attention to detail.
• Able to manage multiple cases and work independently.
• Good customer service and problem-solving skills.

Only shortlisted candidates will be notified. 📩 By submitting your resume and/or personal data, you consent to Seacare Manpower Services Pte Ltd collecting, using, and disclosing your information to clients/business partners solely for job matching, recruitment, and placement purposes.

👤 EA Personnel: Nor Sameshah (R1983642) 🏢 EA Licence No: 95C4455