📢 Customer Service Officer (Upper Thomson)

Your tasks

• Handle public feedback relating to licensing matters through outbound calls and emails.
• Respond to public enquiries professionally and provide written responses when required.
• Liaise with internal and external stakeholders to resolve feedback.
• Follow established guidelines and procedures for feedback handling.
• Use Microsoft Office, Outlook and other common office tools; training on internal systems will be provided.
• Perform other ad hoc duties as assigned.

Requirements

• Diploma or above.
• Good written and spoken English communication skills.
• Ability to communicate in Mandarin is an advantage.
• Customer service experience is preferred.
• Reliable attendance and punctuality.

What we offer

• 💰 Salary: $2,760/month until July 2027; $2,940/month from July 2027 onwards
• 📅 Contract Duration: 1 year
• 🗓️ Start Date: Immediate
• ⏰ Working Hours: Monday–Thursday: 8:30am–6:00pm Friday: 8:30am–5:30pm

How to apply

👤 EA Personnel: Nor Sameshah (R1983642) 🏢 EA Licence No: 95C4455

Other

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