medical receptionist

*Job Summary*

ScotiaMed Family Practice is seeking reliable, friendly, and organized individuals to join our team as a *Part-Time Walk-In Clinic Administrator* for day or evening shifts (4:30pm-8:00pm).

The successful candidate will be responsible for providing excellent customer service to patients while supporting the day-to-day administrative operations of the Walk-In Clinic. This is a fast-paced position that requires someone who can remain calm and professional while assisting multiple patients and handling competing priorities.

Key Responsibilities

• Greet and assist patients in a friendly, professional, and respectful manner.
• Answer and direct patient inquiries in person and by telephone.
• Check patients in and ensure demographic and contact information is accurate and up to date.
• Manage patient flow and assist with the clinic's appointment and ticketing processes.
• Book, confirm, reschedule, and cancel appointments as required.
• Assist physicians and other clinic staff with administrative tasks.
• Prepare, organize, and distribute paperwork and documents.
• File patient documents accurately and efficiently using alphabetical and/or numerical filing systems.
• Retrieve and organize patient charts and other clinic records.
• Process forms, fees, receipts, and other administrative transactions as required.
• Receive and send faxes and other medical correspondence.
• Assist with scanning, photocopying, printing, and document preparation.
• Maintain an organized and clean reception and administrative area.
• Follow clinic policies and procedures regarding patient privacy and confidentiality.
• Communicate professionally with patients, physicians, healthcare providers, pharmacies, and other organizations.
• Perform other administrative duties as assigned.

Qualifications & Skills

The ideal candidate will have:

• *Excellent customer service skills* and a friendly, professional manner.
• Strong *English communication skills*, both verbal and written.
• The ability to communicate clearly and respectfully with patients from a variety of backgrounds.
• Strong organizational skills and excellent attention to detail.
• The ability to *alphabetize and file documents accurately* and efficiently.
• Basic computer skills and the ability to learn new computer programs and systems.
• The ability to type and enter information accurately.
• The ability to multitask and prioritize work in a busy environment.
• Good judgment and the ability to handle sensitive and confidential information appropriately.
• A dependable, punctual, and responsible work ethic.
• The ability to work independently while also functioning effectively as part of a team.
• A calm and professional demeanor when dealing with difficult, upset, or frustrated patients.
• Willingness to learn clinic procedures, terminology, and administrative systems.

Training will be provided to accepted candidates.

Pay: $16.87-$18.00 per hour

Benefits:

• On-site parking

Work Location: In person