Supervisor Customer Service Operations

Are you a born leader with a passion for operational excellence? Do you love a dynamic, international environment where customer satisfaction, process optimization, and teamwork go hand in hand? Then you might be our new Supervisor Customer Service Operations.

As CSO Team Leader, you will take the helm of our administrative customer service activities – from the administration of sales and service orders to the coordination of transport. You ensure smooth daily ‘operations’, accurate order processing, and a high-quality customer experience.

You coach and support a team of Sales Coordinators, Sales Desk Officers, Service Coordinators, and Traffic Coordinators. With your hands-on mentality, you step in where necessary to keep operations running and keep customers satisfied. At the same time, you stimulate process improvements, standardization, and ERP workflow optimization within the department.

Your responsibilities

• You lead and guide the sales, service, and traffic coordinators in their daily activities.
• You act as the first point of contact for operational issues and customer inquiries.
• You monitor KPIs and stimulate performance and collaboration.
• You step in as operational backup during peak periods, during absences, or during escalations.
• You ensure accurate handling of orders, service administration, import/export, and transport coordination.
• You identify bottlenecks and stimulate process improvements.
• You align working methods between the sales department, the service department, and the transport department.
• You ensure compliance with company, national, and international regulations.
• You guarantee data quality in ERP and related systems.
• You support audits and internal reviews regarding customer service administration.
• You report to the Customer Service and Traffic Manager.
• You have obtained a bachelor's degree in business logistics, business management, office management, or are equivalent through experience.

• You have a minimum of 5 years of experience in order processing, customer service, or sales/service coordination in an international environment.
• You already have experience in team coordination, process responsibility, or operational leadership.

• You have a strong affinity with ERP systems and business processes.
• You communicate clearly and possess strong skills in stakeholder management.

• You are customer-oriented, solution-oriented, and hands-on.
• You can perform under pressure and deal with changing priorities.

• You speak fluent English, Dutch is a great plus, and other languages are also an asset.
• You recognize yourself in our core values: Customer Orientation, Teamwork, Trust and Respect, Ethical Behavior.