Assistant Customer Solutions M/F
About the company
SCIENTECH INTERIM is a temporary staffing agency specializing in the industrial and healthcare sectors. We support you in your job searches, both for temporary contract missions and for fixed-term/permanent recruitment. To apply for this offer, you can apply via our email address: under the reference BSPAC.
Your tasks
As an Assistant Customer Solutions reporting to the Customer Solutions Manager, your main mission will consist of: Participating in the entire order-to-cash process for a client portfolio while guaranteeing a high level of customer satisfaction while respecting industrial, regulatory, and logistical constraints.
Export order management & claims
- Act as the primary point of contact for the client regarding everything related to orders, shipments, and receivables,
- Receive and enter orders for finished products or pre-approval samples,
- Calculate transport costs within the framework of negotiated tariff grids,
- Manage the internal client response process until a commitment on lead time and quantity is communicated,
- Ensure follow-up of quantity and lead time commitments made to the client,
- Alert on deviations, propose corrective actions, and contribute to their implementation,
- Implement order shipments and follow them through to delivery,
- Ensure the management of shipping documents,
- Monitor client outstanding balances and ensure regular follow-ups,
- Manage product returns validated following customer claims,
- Ensure the administrative management of master data necessary for the activity.
Continuous improvement & teamwork
- Participate in the processing of Supply claims and propose corrective actions,
- Participate in departmental, interdepartmental, or working group meetings,
- Ensure service continuity during team absences,
- Contribute to the maintenance of activity indicators,
- Analyze internal indicators and those transmitted by clients, propose and implement corrective actions. Measure the effectiveness of the implemented measure,
- Ensure proactive management of your area, evolve your scope and organization,
- Play a transversal role in the department, allowing you to be the single point of contact for other functions for certain subjects,
- Ensure the closing of sales
Requirements
Master's degree (Bac+4) in International Trade / Supply Chain; you have a minimum of 5 years of experience within a Customer Service team or in disciplines related to operations (planning, logistics, customer service) in an international industrial environment,
Required experience
- Knowledge of how an agri-food chain works (production, logistics, quality),
- You are comfortable speaking and are solution-oriented, quality-oriented, and customer-service oriented,
- Good knowledge of customs regulations and incoterms would be a plus
- Proficiency in S4Hana (SD module),
- English: B2/C1 Level
What we offer
Salary: 39k + 10% CP + 10% End of Mission Indemnity
How to apply
For more information, you can contact Madame BELLEBON or Madame GALLO at