Training Operations Manager (Govt)

Lead the operations behind professional development programmes for the public sector. You’ll oversee classroom, virtual, hybrid and eLearning courses from scheduling to completion, and use learner feedback and course data to improve future training delivery.

Public Sector Exposure

Location: Pasir Panjang

Working Hours: Hybrid, Office Hours

Salary: $6k - $9k (Subject to working experience)

Duration: 1 year contract (Subject for extension)

Key responsibilities

• Course administration. Manage course calendars, capacity, enrolments and learner communications. Handle waitlists, transfers, withdrawals, cancellations and rescheduling.
• Training delivery. Work with programme owners, trainers and training providers to prepare courses for delivery. Coordinate venues, virtual platforms and materials, and resolve escalated learner or delivery issues.
• Training records and certification. Verify attendance, assessment and completion records with training providers. Coordinate certificate issuance where applicable.
• LMS and eLearning operations. Oversee course setup and publication, learner access and progress tracking. Coordinate troubleshooting, system enhancements and user acceptance testing (UAT).
• Training evaluation. Run surveys before and after training, compare results to assess learning outcomes, and follow up on course improvements with programme owners.
• Reporting and cost effectiveness. Prepare dashboards on course demand, attendance, completion and utilisation. Work with Finance to report cost per participant and flag courses with low utilisation or high costs for review.
• Governance and audit. Maintain accurate and secure training records for payment verification and audits. Coordinate audit evidence and follow up on corrective actions.
• Operations oversight. Oversee the work of operations staff or service providers, including workload planning and service quality. Maintain operating procedures and streamline routine tasks such as enrolment, attendance tracking and reporting.

Requirements

• Diploma or degree in Business Administration, Operations Management, Learning and Development, or a related discipline.
• Relevant experience managing training operations from course setup and enrolment through to delivery and completion.
• Hands-on experience with learning management systems, Excel and operational reporting.
• Ability to interpret training survey results, course utilisation and cost data.
• Strong planning, stakeholder coordination and problem-solving skills.

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Thong Jia Qian (Joyce) - R1981781

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