Senior Executive, Case Management

Location: Chinatown

Working Hours : 8.30am - 6.00pm (Mon - Thu) & 8.30am - 5.30pm (Fri)

Salary: $3500 per month

Duration : 1 Year

Key Responsibilities:

• Support Judges in court proceedings, including hearing schedules, court events and logistics.
• Handle counter services and case administration, including assisting court users, checking documents and processing applications within timelines.
• Coordinate mentions, hearings, case conferences and other court events.
• Maintain case records, databases and operational systems.
• Assist court users and stakeholders with enquiries on court processes, systems and services.
• Coordinate with government agencies, community partners and stakeholders on case administration and court processes.
• Build positive working relationships with internal and external stakeholders.
• Participate in projects to improve operational processes, workflows and service delivery.
• Review and enhance standard operating procedures and work practices.
• Support digitalisation and transformation initiatives to improve operational efficiency and court user experience.

Job Requirements:

• At least 3 years of relevant working experience.
• Experience in public sector operations, legal/social service administration, customer service, or case management would be an added advantage.
• Comfortable with regular public-facing counter duties and rostered work on weekends and Public Holidays, based on operational needs.

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