IT System Engineer (IoT Monitoring Systems)

We are looking for an Operations Support Engineer to provide application and system support for enterprise smart systems, including IIoT, video and web-based applications .

The role covers both frontend application support and backend system support , including troubleshooting, system monitoring, patching, security compliance, access management and coordination with vendors to ensure systems remain stable and available.

Working Hours: Mon-Fri Working Location: Central Salary Package: Up to $5500 (basic) + AWS

Key Responsibilities

• Provide day-to-day frontend and backend application/system support , including troubleshooting and issue resolution.
• Investigate application errors, system issues, user-reported incidents and service disruptions.
• Monitor application, server and system logs to identify operational or security issues.
• Support backend infrastructure, application servers, databases and system integrations.
• Support frontend/web applications and troubleshoot user-facing application issues.
• Monitor system availability, performance and overall operational health.
• Coordinate system patching, vulnerability remediation and security-related activities.
• Manage user accounts, access reviews, permissions and account hygiene.
• Track software licences, certificates, subscriptions and renewal timelines.
• Monitor system End-of-Support (EOS) and End-of-Life (EOL) timelines.
• Coordinate with vendors on system maintenance, troubleshooting and technical issues.
• Review maintenance and system performance reports against agreed SLAs/KPIs.
• Support Change Requests, system upgrades, deployments and configuration changes.
• Maintain technical documentation, operational procedures and maintenance records.
• Support system risk assessments, audits and compliance with ICT/security requirements.
• Assist with system decommissioning and data retention activities.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or related discipline.
• Experience in application support, production support, system support or IT operations .
• Hands-on experience supporting both frontend applications and backend systems .
• Good troubleshooting skills across applications, servers, databases and system integrations.
• Familiar with Windows/Linux servers, SQL/databases, application logs and system monitoring .
• Knowledge of patching, vulnerability management, user access management and security compliance.
• Experience working with vendors and coordinating technical incidents or maintenance activities.
• Good communication, documentation and stakeholder management skills.
• Able to troubleshoot issues independently and coordinate resolution across different technical teams.

Good to Have

• Experience with web applications, APIs, SQL, IIS/application servers, Linux/Windows, networking, cloud platforms, IIoT or video management systems will be advantageous.

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Elane Yap Theng Yu- R1989397 ScienTecConsulting Pte Ltd - 11C5781