Cloud Support Engineer (AWS / Government Sector)

We are looking for an Operations Support Engineer to support the day-to-day operations, stability and reliability of enterprise applications and cloud environments. You will provide L3 code-level troubleshooting , working closely with developers, infrastructure teams, security teams and business users.

Working Hours: Mon-Fri Working Location: Central Job Type: Contract Salary Package: Up to $9000 (basic) + AWS

Responsibilities

• Provide L1, L2 and L3 application support , including troubleshooting and minor code-level fixes.
• Monitor production and non-production environments to ensure system availability, performance and reliability.
• Manage application, infrastructure and security incidents , ensuring timely resolution within SLA.
• Perform root cause analysis and coordinate with development, infrastructure, security and vendor teams.
• Support AWS/cloud environments , including environment setup, configuration and operational activities.
• Implement and maintain monitoring and alerting using tools such as AWS CloudWatch and APM solutions.
• Support change, incident and problem management processes using ITSM tools.
• Manage system access and privileged access controls across test and production environments.
• Identify opportunities for automation and operational improvements to reduce manual effort and system downtime.
• Maintain operational procedures, technical documentation, service records and audit documentation.
• Prepare operational reports, system statistics and updates for stakeholders.
• Support 24/7 production operations and coordinate with internal teams and vendors when required.

Requirements

• Degree in Computer Science, Information Technology or a related field.
• Good understanding of incident, problem and change management processes.
• Experience with monitoring/APM tools , such as AWS CloudWatch.
• Familiarity with ITSM/service management tools such as Zendesk, ServiceDesk or similar.
• Familiarity with automation or Infrastructure-as-Code tools such as Terraform or Ansible .
• Experience with access control, security operations and production environment management.
• Exposure to AWS AI services, RAG, AI applications, workflow automation or data lakes will be an advantage.
• Strong troubleshooting, problem-solving and communication skills.

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Elane YapTheng Yu- R1989397 ScienTecConsulting Pte Ltd - 11C5781