L1 EUC Support Engineer

Job Summary

We are looking for a motivated and customer-focused Level 1 End User Computing (EUC) Support professional to join our IT support team. The role will be responsible for providing first-line technical assistance to end users, supporting hardware and software setup, performing basic troubleshooting, and assisting with user account management.

Mandatory Skill-set

• ITE or Diploma in Information Technology, Computer Science, or a related discipline.
• 0–1 year of experience in IT support, desktop support, or a related field;
• Entry level candidates are welcome to apply;
• Basic knowledge of Windows operating systems;
• Basic understanding of PC hardware, peripherals, and troubleshooting;
• Familiarity with Microsoft Office / Microsoft 365 applications;
• Basic knowledge of user account and access management;

Desired Skill-set

• Familiarity with IT ticketing/helpdesk systems is an advantage.

Responsibilities

• Provide Level 1 / first-line technical support to end users through phone, email, chat, or ticketing systems.
• Troubleshoot basic issues related to desktops, laptops, printers, monitors, peripherals, and other IT equipment;
• Assist with hardware setup, installation, configuration, and deployment of computers and peripherals;
• Install and configure basic software applications and ensure systems are ready for end users;
• Support common issues related to Windows operating systems, Microsoft Office applications, network connectivity, and peripherals;
• Create, update, and manage user accounts and access permissions in accordance with company procedures;
• Assist with password resets, account unlocks, and basic access-related requests;
• Log, track, update, and close incidents and service requests using the organization's IT service management/ticketing system;
• Escalate complex or unresolved technical issues to Level 2 or relevant specialist teams;
• Maintain accurate records of IT assets, equipment, incidents, and user requests;
• Follow established IT support procedures, security guidelines, and escalation processes;
• Provide professional and courteous customer service to all users;
• Assist with other IT support and EUC-related activities as required.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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