Customer Success Manager Enterprise (f/m/d)
IMPACT starts with us: In order to ensure that energy and resources can be used optimally, we offer our customers all over the world digital energy and automation solutions. This is true teamwork and is only possible thanks to the commitment of all our great employees. Together, we work daily on a more sustainable future – perhaps soon together with you? We are currently looking for a Customer Success Manager Enterprise (f/m/d), nationwide, **e.g., in the Frankfurt/Main, Düsseldorf or Berlin region. Sounds interesting? Apply today and become an IMPACT Maker at Schneider Electric!
All important information for you at a glance:
When and where? Immediately, nationwide (hybrid) Duration: Permanent Vacation: 30 days/year Weekly hours: Full-time (40 hours/week) Contact person: Juliane Dittrich, Senior Talent Acquisition Business Partner
Your IMPACT
- Holistic support of our Enterprise customers throughout the entire service lifecycle and ensuring a seamless transition from Sales and Project Management to ongoing operations
- Close coordination with internal stakeholders to ensure customer success and efficient, partnership-based cooperation
- Active support, further development, and expansion of existing service contracts, including identification of cross- and upselling potentials
- Joint development of a Success Plan with our customers as well as preparation, implementation, and follow-up of Quarterly Business Reviews
- Organization and moderation of kick-off meetings as well as regular coordination regarding ongoing services and derivation of targeted measures in case of deviations
- Onboarding of customers into our digital monitoring platforms and apps as well as demonstrating additional value of our digital services
- Coordination of incidents, initiation of corrective measures, and support of Root-Cause-Analyses in cooperation with Technology and Engineering
- Structured documentation and follow-up of all service cases as well as regular exchange with customers and internal Schneider Electric teams
- Close cooperation with the Dispatching team to ensure scheduled maintenance
- Promotion of knowledge transfer within the DACH region through best-practice sharing and active participation in process optimization
Our Offer
- Work with purpose! With us, you can contribute to making the future more sustainable
- We give you the freedom to make your own decisions and take on responsibility
- We offer you an exciting range of training and attractive development perspectives within an international group
- Our technologies and services are modern, digital, and diverse – dive into a world full of possibilities
- Thanks to our mentoring program, you can receive individual support from experienced colleagues
Your Profile
- Business administration training or technical training with a commercial background
- Initial professional experience in a customer- and service-oriented role, ideally in an Enterprise or B2B environment
- Sound technical understanding; experience in the areas of USV and/or Cooling is an advantage
- Strong communication and moderation skills as well as experience in conflict management
- Confident handling of IT applications and cloud-based software systems
- High customer orientation, analytical thinking, and structured, solution-oriented working
- Willingness for appropriate travel and occasional work in our customers' office or Data Center environments
- Very good German and English skills in speaking and writing
Your next step? Apply online, of course!
Apply now, even if you (do not yet) meet all the requirements. We look forward to getting to know you! Please upload your CV, ideally including certificates and salary expectations.
Learn more:
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Everything about Schneider Electric as an employer can be found here: https://www.se.com/de/de/about-us/careers/overview.jsp
*Note: Schneider Electric does not accept unsolicited application documents from recruitment agencies. Should Schneider Electric consider a candidate whose profile was sent by recruitment agencies without an existing framework agreement, no claims can be made against Schneider Electric as a result.*