medical secretary
Scarborough Centre for Healthy Communities (SCHC) is dedicated to improving the health and well-being of Scarborough's diverse communities by providing accessible, equitable, and transformational health and social services. Through our Neighbourhood Health Model, strong community partnerships, and a commitment to addressing the social determinants of health, we create opportunities for people and communities to thrive.
Guided by our I2CARE values?Inclusivity, Innovation, Collaboration, Accessibility, Respect, and Equity?we foster a workplace where people feel valued, supported, and empowered to make a meaningful difference.
As an academic community health organization, we advance health equity through research, education, and knowledge sharing. We prepare the next generation of health professionals through community-based learning experiences that reflect the realities of team-based care, community support systems, and the diverse communities they will serve.
We are currently looking to hire a:
*Medical Secretary * *1- Full Time, Permanent (35 hours per week)*
*Reporting To: *Interprofessional Primary Care Manager
*Position Summary:*
The Medical Secretary will provide organizational and medical secretarial support for clinical and allied health staff within the Community Health Program. S/he will greet all callers and visitors, verify demographic and health information, take messages, provide accurate information regarding internal programs and services, external resources, and will link the person to appropriate internal and external personnel who can respond best to inquiries.
*Scope and Accountability:*
The Medical Secretary?s key role will be maintaining the overall welcoming tone of the reception area and responding effectively to issues that arise. In addition, s/he will cancel, book or rebook appointments and provide general administrative support. The Medical Secretary will be required to open and close the building at times, following relevant security procedures. As the first point of contact in the organization, s/he must be sensitive to the barriers that many individuals face when accessing health care services, while upholding strict confidentiality in alignment with PHIPA and SCHC privacy practices.
*Key Areas of Responsibility:*
- Welcome clients in a courteous and professional manner, verify demographic and health information, and ensure accuracy of client registration.
- Organize and maintain clinical filing system (electronic and manual).
- Schedule client appointments, specialist, and diagnostic appointments as required.
- Monitor and maintain recall lists, waitlists, and follow-ups to support continuity of care.
- Update resource and referral directory in EMR.
- Scan and file reports into EMR charts as they arrive.
- Fax, photocopy, scan, and file referrals.
- Process OHIP and third-party billing and assist with insurance-related inquiries, as required.
- Act as a communication link between clients, healthcare providers, and external agencies to ensure seamless care coordination.
- Maintain confidentiality and protect client information in compliance with PHIPA and organizational privacy policies.
- Participate in emergency preparedness activities (e.g., fire drills, code responses) and infection prevention and control protocols.
- Participate in quality improvement initiatives, team meetings, and support student placements/preceptorships/volunteers as needed.
- Assist with administrative day-to-day operations.
- Perform other duties as assigned that are reasonable within the scope of the job.
*Educational and/or Professional Qualifications:*
- Office Administration - Medical Certificate or equivalent attained from an accredited university or college.
- Canadian Medical Secretary Designation preferred.
- Current Level C CPR certification from a recognized provider.
- An equivalent combination of related education, professional training, and demonstrated experience will be consid