ERP Functional Support Engineer - Unit4

About the company

In the TOP 10 Engineering Consulting Companies in France, the SCALIAN Group operates in service activities involving industrial project management, supply chain, architecture and development of embedded digital systems, information systems applications, and Artificial Intelligence in sectors as varied as aeronautics, space, automotive, railway, services, Luxury, or Retail, etc.

Created in 1989, SCALIAN now has more than 5,500 employees distributed across 11 countries.

SCALIAN works for major CAC40 Groups on projects in AT or fixed-price contracts.

Certified Great Place to Work, SCALIAN experiences 20% growth every year.

Your tasks

• Provide ERP support by responding to user requests via the ticketing tool.
• Document resolution guides for each processed ticket.
• Supervise processes related to the ERP (error tracking, interfaces, logs, events, and incidents).
• Propose, specify, and test technical and functional improvements related to recurring tickets.
• Participate in the production and maintenance of reports integrated into the ERP system.
• Validate the proper functioning of deliverables produced by our external partners.
• Specify configuration evolutions and perform configuration changes (technical and functional) within your scope.

Requirements

Versatile ERP functional support Engineer, possessing dual technical and functional skills, to join the Information Systems Department (DSI) of the Scalian Group. Integrated into a team of 7 people and reporting to the Head of Studies and Development, you will take charge of the application maintenance of our ERP (Unit4 Business World) in a context of international digital transformation. Possessing excellent interpersonal skills and a strong sense of service, you are recognized for your rigor, your proactivity, and your deep understanding of business processes (Purchasing, Finance, HR, Sales, Invoicing).

Profile sought: Higher education (minimum Bac+2, engineering degree or equivalent) with strong technical and functional versatility.

• Required experience: 2 to 4 years of initial experience as an ERP administrator in a multi-company environment (e.g., Unit4, Sage X3, Oracle, SAP or similar).
• Communication level: Fluent English required (written and spoken); French is a plus. Excellent interpersonal skills.
• Tools and Methodologies: Mastery of SQL queries and SQL Server. Mastery of ITSM tools (ideally EasyVista and/or GLPI) and basic understanding of ITIL processes. Proficiency with Microsoft Teams and SharePoint.

What we offer

Why SCALIAN?

• Because Scalian accompanies you in the development of your career: complete 1-year onboarding program with your manager and your HR, personalized training programs, technical communities, internal events
• Because Scalian promotes Quality of Life at Work: Great Place to Work® and Best Workplaces for Women certifications, referral bonus, holiday bonus, teleworking agreement
• Because Scalian develops a concrete and ambitious CSR policy: sustainable mobility, environmental actions, Disability agreement and disability mission with dedicated time.