Customer Service Representative with English for assistance center

For the upcoming period in Genova, we are looking for a Customer Service Representative to join a team dedicated to telephone and digital assistance for private users and small businesses. The activity takes place within a service center specialized in managing customer relations through multichannel channels.

You will be responsible for answering incoming calls, managing requests via email and chat, updating reporting tickets on the CRM platform, and collaborating with colleagues to resolve more complex reports. You will also have the task of verifying the documentation associated with files and providing timely feedback to users.

Requirements:

• high school diploma
• good listening skills and clear communication over the phone
• familiarity with PC, web browsing, and email
• problem orientation and patience in managing requests
• availability to work on morning and afternoon shifts
• suitable also for junior profiles

Offer and benefits:

• indicative monthly gross salary: 1450-1600 €
• full-time 40 hours per week
• initial contract of 12 months
• continuous onboarding training on procedures and systems
• Meal vouchers
• possibility of growth towards a senior team qualification

Possibility of immediate start.

Work location: Genova