Bancassurance Sales Representative - Mombasa

Key Responsibilities

Business Growth & Development (80%)

Drive the sales of insurance products within bank branches/segments

Provide customers with comprehensive insurance consultations and solutions.

Monitor and analyze sales performance and adjust strategies accordingly

Collaborate with management to develop and implement marketing campaigns.

Ensure compliance with regulatory standards and company policies.

Support the Segment/ Regional teams to ensure that insurance business is done on

time, and through SBM Bancassurance Intermediary Limited

Drive insurance penetration into the customers database

Customer retention

Compliance (10%)

Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s

Ensures review and escalation if required of Sales administrative issues.

Responsible for compliance with business procedure manuals

Ensuring all claims are reported, tracked and resolved as per SLA by COE

Ensure compliance with Snap checks process and internal audit.

Business fulfillment (10%)

Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurers

Zero tolerance to non-collection

Ensure all regional/segment insurance sales are placed through the centralized Bancassurance team to avoid revenue leakage

Manage all aspects of premium refunds raised by sales teams

Support customers by proposing credit arrangements such as IPF, Credit card

Knowledge: Skills and Experience required for this Role

Sales and Marketing Skills

Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.

In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.

Capability to provide training and support to bank staff and agents on selling insurance products.

Ability to adapt to changing market conditions, customer preferences, and organizational priorities.

Customer focus.

Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

Competencies required for this Role:

A Diploma or Bachelor's degree from a reputable and recognizable university

Must have a Certificate of Proficiency in Insurance

At least 1 year experience in Bancassurance or Insurance Sales.

Understanding of and experience with Insurance products and processes