Floor Supervisor | Savaya | Bali
Can you lead an efficient, professional, and well-organised service that contributes to an exceptional guest experience? Savaya Group is looking for a Floor Supervisor to support the Food and Beverage teams across our Bali operations. You will supervise service on the floor, coordinate servers and support teams, maintain operational standards, and help deliver a seamless experience across our hospitality and lifestyle venues. This is a hands-on supervisory role for a confident, organised, and service-focused hospitality professional who can lead by example, communicate clearly, and remain calm and effective during busy service periods, events, and high-volume operations. What You’ll Experience In this role, you will have the opportunity to: Lead Food and Beverage service across leading hospitality and lifestyle venues
Work alongside experienced servers, bartenders, chefs, managers, and hospitality professionals
Develop your leadership, guest service, floor management, and venue operations skills
Work with a multicultural team across fast-paced, high-volume venues
Support regular operations, private events, peak periods, and special occasions
Contribute directly to smooth service, strong team performance, and memorable guest experiences
Build experience in restaurant service, beverage operations, event coordination, service standards, and team supervision
What You’ll Be Doing You will supervise day-to-day floor operations and support the delivery of efficient, professional, and consistent Food and Beverage service. You will lead the service team during shifts, coordinate communication between the floor, kitchen, bar, and leadership teams, respond to guest needs, and ensure that venue standards are maintained from preparation through to close. You will work closely with Operations, Housekeeping, Security, and venue leadership to support safe, organised, and successful service. Your responsibilities will include: Supervising servers, runners, hosts, bartenders, and other Food and Beverage team members during service
Leading pre-shift briefings, communicating service priorities, menu information, reservations, functions, promotions, and operational updates
Allocating sections, coordinating team positions, and adjusting floor coverage according to guest volumes and operational requirements
Monitoring service flow, table progress, order timing, food delivery, beverage service, clearing, and resetting throughout the shift
Ensuring guests receive attentive, professional, and personalised service in line with venue standards
Checking dining areas, tables, service stations, bars, and guest-facing spaces before, during, and after service
Ensuring tables, menus, tableware, glassware, condiments, and service items are correctly prepared and presented
Monitoring order accuracy, special requests, allergies, dietary requirements, table numbers, and guest preferences
Coordinating with kitchen and bar teams to manage timing, sequence of service, delays, unavailable items, and service issues
Responding promptly and professionally to guest feedback, complaints, requests, and service recovery situations
Escalating significant guest concerns, operational issues, incidents, and complaints to the appropriate manager
Supporting reservations, seating plans, table changes, guest movements, private dining, functions, and special events
Maintaining efficient communication between servers, bartenders, chefs, kitchen porters, Runners, Housekeeping, Operations, Security, and venue leadership
Ensuring team members follow food safety, hygiene, allergen awareness, responsible service of alcohol, and workplace safety requirements
Monitoring responsible service of alcohol practices and escalating concerns in accordance with venue procedures
Checking that service equipment, trays, trolleys, cleaning products, and personal protective equipment are used correctly
Reporting spills, hazards, breakages, equipment faults, maintenance concerns, and other operational risks promptly
Supporting stock control and the timely replenishment of cutlery, glassware, napkins, condiments, menus, and service supplies
Assisting with opening, closing, set-up, breakdown, cleaning, and handover procedures
Monitoring team presentation, uniform standards, personal hygiene, punctuality, and professional conduct
Coaching team members during service and providing practical feedback to improve performance and guest experience
Supporting training and onboarding for new and existing team members as required
Completing shift reports, handovers, incident records, and other operational documentation accurately
Helping maintain a positive, respectful, inclusive, and productive working environment
Completing other reasonable duties required to support safe and smooth venue operations
Could This Be You? Have you worked as a Floor Supervisor, Restaurant Supervisor, Bar Supervisor, Senior Waiter, Captain, Head Waiter, or in a similar hospitality leadership role?
Do you have experience in a restaurant, bar, hotel, resort, beach club, nightclub, event venue, or similar hospitality environment?
Do you have a strong understanding of Food and Beverage service, guest experience, floor operations, and service standards?
Are you a confident and approachable leader who can motivate a team during busy and high-volume service periods?
Can you organise sections, delegate tasks, monitor service flow, and make effective decisions during a shift?
Are you professional, energetic, reliable, and committed to delivering consistently high standards?
Can you communicate clearly and respectfully with guests, team members, managers, kitchen teams, bar teams, and other departments?
Are you comfortable handling guest feedback, complaints, service recovery, and unexpected operational challenges?
Do you understand the importance of food safety, hygiene, allergen awareness, responsible alcohol service, and safe manual handling?
Can you maintain attention to detail while managing several priorities in a fast-paced environment?
Do you take pride in maintaining clean, organised, well-presented, and guest-ready service areas?
Are you able to coach team members, provide constructive feedback, and support a positive team culture?
Can you communicate professionally in English and work effectively with an international team?
Are you comfortable working on your feet for extended periods and supporting operational requirements across the venue?
Are you prepared to work flexible hours, including weekends, public holidays, early mornings, evenings, late nights, and special events when required?
What Success Looks Like You will help Savaya Group achieve: Efficient, organised, and professional floor operations throughout each shift
Consistent delivery of exceptional guest service and memorable hospitality experiences
Strong communication and coordination between floor, kitchen, bar, and support teams
Effective supervision, coaching, and support for Food and Beverage team members
Accurate, timely, and well-presented food and beverage service
Clean, organised, and guest-ready dining, service, and back-of-house areas
Prompt and professional handling of guest requests, complaints, delays, and service issues
Consistent standards of food safety, hygiene, allergen awareness, responsible alcohol service, and workplace safety
Clear shift handovers, accurate reporting, and effective follow-up on operational matters
A positive, respectful, accountable, and high-performing team culture
If you are ready to lead Food and Beverage service and contribute to the energy, standards, and guest experience of Savaya Group Bali, submit your application and tell us about your experience in floor supervision, hospitality leadership, restaurant service, beverage operations, or venue management.