Floor Supervisor

About the company

Satoshi Bali is looking for a dedicated and service-oriented Floor Supervisor to oversee daily floor operations, maintain service standards, and ensure every guest receives an outstanding dining experience. We are looking for someone with strong leadership skills, a positive attitude, and the ability to lead a team in a fast-paced restaurant environment.

Your tasks

• Supervise and coordinate daily floor operations to ensure smooth, efficient, and consistent service.
• Lead, guide, and monitor the service team to maintain high standards of hospitality and professionalism.
• Ensure excellent guest experiences by anticipating guest needs, handling requests, and resolving complaints professionally.
• Monitor staff performance, grooming, punctuality, discipline, and adherence to company policies and service standards.
• Ensure the restaurant's cleanliness, hygiene, table setup, and overall floor presentation meet established standards.
• Coordinate with the kitchen, bar, and other departments to ensure seamless communication and service flow.
• Conduct pre-shift briefings and communicate daily operational updates, promotions, and service priorities to the team.
• Assist in staff training, onboarding, and continuous improvement of service skills and product knowledge.
• Monitor reservations, table allocation, guest flow, and seating arrangements to maximize operational efficiency.
• Ensure compliance with food safety, workplace safety, and operational procedures.
• Assist the management team with daily reports, inventory monitoring, and other operational duties as required.
• Report operational issues, guest feedback, and staff-related concerns to the General Manager.

Requirements

• MUST ALREADY BE DOMICILED IN BALI. Applicants must currently reside in Bali.
• Positive attitude, professional and well-groomed presentation.
• Min. 2 years of previous experience in a similar supervisory role within the restaurant or hospitality industry.
• Experience in semi-fine dining restaurants, four-star hotels, or establishments with comparable service standards will be highly preferred.
• Good English proficiency, both written and spoken, is essential.
• Strong leadership, communication, interpersonal, and team management skills.
• Excellent customer service skills with the ability to handle guest complaints and operational challenges professionally.
• Good organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• A strong understanding of restaurant service standards, table service etiquette, and floor operations.
• A responsible, proactive, and hands-on approach to daily operations.
• Ability to work collaboratively with different departments while maintaining a high level of professionalism.

Skills:

• Teamwork
• Restaurant Management
• Customer Service
• Customer Satisfaction
• Luxury Restaurant Experience
• Leadership

How to apply

If you are passionate about hospitality, enjoy leading a team, and are committed to delivering excellent guest experiences, we would love to hear from you.