Delivery Manager/Head of Delivery
About the company
Satisfly is an e-Commerce agency determined to overcome successive barriers in online commerce. We specialize in building and developing profitable online stores and B2B platforms for clients from Poland and around the world.
We are not afraid of any sector or industry; we have already worked for, among others, clothing, jewelry, home decor, sports, cosmetics companies, or packaging manufacturers.
Satisfly is defined by two words - competence and commitment.
Competence, because for us, code alone is not enough. We advise, train, and conduct workshops on branding, SEO, UX, marketing, and e-Commerce development. We support clients at every stage of technology implementation, from strategy to optimization.
Commitment, because when we enter a project, we go all in. The client becomes part of our team, driven by one goal: increased online sales.
Your tasks
As Head of Delivery, you will have a real impact on how we execute projects for our clients. We are looking for someone who not only organizes work well and knows the numbers, but also can build great relationships - both with clients and with colleagues.
- You will ensure that projects run smoothly and that communication within the team and with clients is always clear
- You will keep an eye on profitability - both for the entire Delivery department and individual projects - while simultaneously ensuring quality and efficiency
- You will plan and control budgets together with PMs
- You will ensure that the team is well "allocated" and has space to act where it is most needed
- You will build very good relationships with clients - based on respect, understanding, and a partnership approach
- You will also build an atmosphere of trust within the team and support PMs in their daily work
- You will look for improvements and implement them - so that it's better for all of us!
- You will act based on our values, realy influence the shape of the company, and take responsibility for your decisions
- You will supervise the development of e-commerce projects based on Magento, ensuring proper collection of business requirements and translating them into effective solutions.
Requirements
- Has experience in building and monitoring budgets, profitability, and processes,
- Can create lasting relationships with people - with clients and colleagues,
- Has experience in managing IT projects - preferably in agile methodologies (Scrum, Kanban),
- Understands e-commerce project development
- Can make decisions and takes responsibility for them,
- Has already held the role of Head of Delivery (or a very similar role),
- Knows project management tools (we work with Jira, Confluence, Primetric, Google Workspace),
- Communicates fluently in English.
Must have:
- Jira
- Confluence
- Google Workspace
- E-commerce
- Agile
- Scrum
- Kanban
- Primetric
What we offer
- form of cooperation: B2B
- salary: 20 000 - 24 000 + VAT /month (depending on your experience)
- location: Wrocław, hybrid cooperation (min. 1-2 times a week from the office in Wrocław)
- flexible hours
Other
Head of Delivery - what will your role consist of?