Mobile After-Sales Service Technician M/F
Machine translation — original language: French.Show original
- Read an intervention schedule;
- Organize and anticipate travel (trips, accommodation);
- Be in direct contact with customers and adapt to the type of audience;
- Prepare intervention reports on the dedicated application (written + photo);
- Repair a damaged or non-compliant product, including grinding, welding, paint touch-ups, wood cutting, etc.;
- Promote products and encourage the sale of complementary accessories;
- Present Sateco products and their operation in the field while respecting internal procedures;
- Provide technical support on Sateco products;
- Maintain Sateco products;
- Analyze a malfunction;
- Ensure the reporting of relevant and appropriate information (product/field malfunctions, customers);
- Alert customers about safety failures on construction sites;
- Travel daily in France or abroad;
- Handle incoming customer requests via telephone calls or email;
- Guarantee a good company image during interactions with customers;
- Knowledge of office automation: Office pack and IT tools related to the activity
- Mastery of reading plans
- Knowledge of English
- Knowledge of product design and the company's production methods (technical capacity)
- Mastery of the Sateco product catalog
- Knowledge of manufacturing techniques for sheet metal parts, machining, and mechanical welding
- Knowledge of mechanics and materials
- General knowledge in electrotechnics, hydraulics, pneumatics, and strength of materials
- Knowledge in customer training/demonstration
- Mastery of Quality, Safety, and Environment requirements