Patient Service Associate
We are seeking a dedicated and customer-oriented Patient Service Associate to support the daily operations of our medical centre. The successful candidate will work closely with the Centre Manager and healthcare team to deliver excellent patient care and customer service while ensuring smooth administrative and operational processes. This role works on a 5.5-day work week and will be based at Woodlands Medical Centre. Responsibilities: Registration Responsible for reception of all appointment and walk-in patients at the medical centre.
Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient’s personal particulars such as email, mailing address and contact number.
Ensure patients’ identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
Ensure relevant Authorization Forms are filled in accurately with patients’ endorsement and approval.
Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
Adhere to policy and standard operating procedures.
Cashiering and Medical Records Management Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, BMI, etc.).
Accurate and meticulous in performing cashiering duty when assigned.
When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
Tally and check end of day collection and supporting documents.
Service Excellence Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.
Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
Follow up and support reporting officer in handling patient relation issues.
Equipment, Supplies, and Maintenance Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
Other Duties Keep up to date on product and services offered across the organisation.
Participate in training and development programmes
Able to be deployed to other medical centres.
Guides and if needed accompany patients to various stations as and when required.
Perform any other duties assigned by Centre Manager
Requirements: GCE 'O' / 'A' levels, Higher NITEC, or equivalent qualifications.
1 to 2 years of working experience, preferably in service industry
Strong interpersonal and communication skills with positive service attitude
A team player who can work effectively in a fast-paced environment
Proficient in Microsoft Office applications