Dutch-speaking Customer Support Representative (m/f/d) (Portugal) (Call Center Agent)

Are you interested in customer service and modern technologies? Do you want to live in a vibrant city and gain international professional experience?

Then come to Lisbon! The capital of surfing, sun, art – and your new job!

Become part of a global customer service team and support one of the most renowned companies in the world. Your mission: handle customer inquiries professionally, empathetically, and solution-oriented – while simultaneously ensuring a safe online experience.

🛠️ Your Tasks

• Professional handling of incoming inquiries via telephone, chat, or email
• Reviewing and moderating content on social networks (videos, images, audio)
• Ensuring compliance with community guidelines
• Identification and removal of non-compliant content
• Structuring and evaluating user data to optimize service
• Documentation of all customer contacts in the service database
• Problem-solving through targeted questioning and use of internal knowledge sources
• Recommending solutions for frequently occurring problems

🔎 Your Profile

• Dutch at native level (C1–C2)
• Good English skills (at least B2)
• EU passport or valid work permit for Portugal
• Willingness to work shifts
• Initial experience in customer service is an advantage
• Strong communication skills & empathy
• Flexibility and team spirit
• Strong time management

🎁 We offer you

• Reimbursement of travel costs
• Airport pickup
• Accommodation in company apartments (incl. utilities)
• Meal allowance
• Intensive training & coaching programs
• Career opportunities in an international company
• Stable employment with development perspectives
• Private health insurance from the 1st working day
• Free Portuguese lessons, sports offers & events

🚀 Start your adventure in Portugal!

Become part of a motivated team and grow in a dynamic, international environment.

Apply now and get started! Shirley.arlt@cbtalents.org

Home office: Extent: By arrangement