Software Support Technician (M/F)

Job Description:

LEA Recrutement presents a new job offer: CDI with the end client.

Our client, an internationally recognized software publisher, is recruiting a Software Support Technician (M/F) to support its customers in the daily use of its software solutions.

This position is intended for an IT support profile, ideally experienced, wishing to evolve within a Customer team, in direct contact with key accounts.

Your role and missions: Receive customer requests (telephone, e-mail, web) and record them.

• Pre-qualify malfunctions to mobilize the right resources.
• Handle incidents directly within your scope of competence.
• Organize the reproduction of complex incidents to facilitate their resolution.
• Verify the compatibility of software patches with customer use cases, in connection with their technical teams if necessary.
• Follow up on incident resolution until full user satisfaction.
• Utilize the incident database: follow-ups, consolidation, trend analysis, preventive actions.
• Reproduce and maintain certain specific customer environments (databases, configurations) and participate in software testing campaigns.
• Inform customers of the benefits of new releases according to their specificities.
• Perform release deliveries and ensure proper deployment.
• Contribute to user training and the writing of documentation.

Company benefits: A position in contact with a technical and international environment.

• Multiple benefits to be discovered!

We are just waiting for you. So, apply to LEA Recrutement

Profile Description:

What we expect from you: Minimum Bac+2 degree in IT.

• Minimum 2 years of experience in IT support.
• Good mastery of the Microsoft server environment.
• Knowledge of corporate networks and MS SQL databases.
• Comfortable with script writing and incident diagnosis in an IT environment.
• Technical English.
• Sense of service and customer relations, autonomy, curiosity, rigor, listening skills.
• Knowledge of agile methods is appreciated.